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Can I review a digital proof before production?

Yes. After you place your order and send your logo or artwork, we’ll prepare a free digital proof for you to review. Production starts only after you approve the design.

Do I need to upload my logo before checkout?

No. You can place your order first and send your logo or artwork after checkout. Our team will review the file and confirm the layout with a digital proof before production.

Do I need to design the product online by myself?

No. You don’t need to use a complicated online design tool. Just send us your logo, artwork, or customization request after checkout, and our team will prepare the proof for you.

Can I request changes to the proof?

Yes. You can request changes to the logo placement, print size, color, or layout before production starts.

Can I cancel if I don’t approve the proof?

Yes. If the proof does not work for your needs, you can cancel before production starts.

Will my logo print clearly?

We review your artwork before production and send a digital proof so you can check the logo placement, print size, and layout before your custom products are made.

What file type should I send for my logo?

Vector files such as AI, EPS, SVG, or PDF are preferred for the best print quality. High-resolution PNG or JPG files may also work, depending on the design.

Can Koozify help if I need my order by a certain event date?

Yes. Share your deadline with us, and we’ll help confirm a realistic production and delivery plan before your order moves forward.

What quantity should I choose?

Start with a smaller quantity if you want to test the product, or choose a larger quantity for better unit pricing. If you are unsure, contact us and we’ll help recommend the best option for your order.

Can I get better pricing for large orders?

Yes. Larger quantities usually have better unit pricing. If you need a large order or a custom quantity, contact us and we’ll help confirm the best option for your budget and deadline.

Can I request a sample before placing a larger order?

For some products, in-stock samples may be available so you can check the material, size, or quality before a larger order. Contact us with the product you’re interested in and we’ll confirm the available sample options.

Can I request special customization that is not shown on the product page?

Yes. If you need a special size, color, packaging option, rush order, split shipment, or other custom request, contact us before ordering and our team will help review what is possible.

Free remake for production errors

If your order doesn’t match the approved proof due to our production error, we’ll remake the affected items for free. In most confirmed cases, no return is needed.