Frequently Asked Questions

Koozify is a custom promotional products supplier operated by a team with over 10 years of manufacturing and export experience, serving customers worldwide since 2014 and specializing in custom promotional products for businesses, events, breweries, sports teams, and organizations.

Our core product range includes custom can coolers, lanyards, bottle opener keychains, air fresheners, and other branded promotional merchandise.

Koozify is a custom promotional products storefront operated by Phase Trade Co., Limited, a company incorporated in Hong Kong in 2014. You can review our company registration, supplier background, office photos, and other verification details on our Is Koozify Legit? page. Orders are placed through Shopify checkout.

Koozify is a direct-order custom promotional products brand operated by Phase Trade Co., Limited, a Hong Kong registered company established in 2014. Koozify is supported by our long-running Phcase promotional products business background, with related Mainland China support from Phcase Technology (Shenzhen) Co., Ltd. for sourcing, customization, production, quality control, and order fulfillment.

In simple terms, Koozify is the online storefront where customers can place direct orders for custom can coolers, lanyards, bottle opener keychains, air fresheners, and other promotional products.

Ordering through Koozify is simpler than comparing and coordinating with different sellers on a large marketplace. You work with one experienced custom-products team from your order and artwork through proof, production, and shipping.

We bring more than 10 years of manufacturing and export experience, with upfront pricing, a digital proof before production, and direct support throughout your order. You know who is responsible for your project from start to finish.

Koozify products are manufactured in Shenzhen, China. You don’t need to arrange international shipping yourself — we handle the shipping process for you. We work with experienced freight partners we’ve trusted for more than 10 years, and they help coordinate the shipment from our factory through delivery.

Production usually takes 10–13 working days after proof approval. Air / Express shipping usually takes 8–15 working days after production. For eligible bulk can cooler orders shipped by sea, Sea shipping usually takes 30–40 working days after production. For orders to the contiguous U.S., shipping, duties, and taxes are included under our current shipping policy (DDP), so no additional customs fees or import charges should be due upon delivery.

If you have an event or required delivery date, contact us before ordering and we’ll help confirm whether the timeline is realistic.

We prepare a free digital proof so you can check your logo placement, colors, layout, and order details before production. Production begins only after you approve the final proof.

If you believe the finished order differs from the approved proof, contact us with your order number and clear photos. We’ll review the issue with you. If we confirm that the problem was caused by a Koozify printing or production error, we’ll remake the affected items at no cost.

After checkout, send us your logo or artwork by email or use the instructions provided with your order. We’ll prepare a digital proof for your review. You can request changes if needed, and production starts only after you approve the final proof and all order details are confirmed.

After production, we arrange the shipment and provide tracking when available.

Yes. We prepare a free digital proof for your approval before production. You can review the logo placement, size, colors, layout, and order details, and request changes if needed. Production starts only after you approve the final proof and all order details are confirmed.

Digital proofs are usually prepared within 8–24 hours after we receive your logo, artwork, and order details. More complex designs or revision requests may take additional time.

Yes. You can place your order first and send your logo or artwork after checkout. Our team will review your file, prepare a digital proof, and confirm the layout with you before production starts.

You can request changes to the placement, size, colors, or layout before production starts. For standard orders, there is no proof fee. Refunds are available before production subject to our Refund Policy and any applicable cancellation terms.

For custom can cooler printing, vector files such as AI, EPS, SVG, or PDF are preferred for the best print quality. High-resolution PNG or JPG files may also work depending on the design. Our team will review your artwork before preparing the digital proof.

If you believe your order differs from the approved proof, contact us with your order number, clear product photos, and a description of the difference. We’ll review the issue with you. If we confirm that the problem was caused by a Koozify printing or production error, we’ll remake the affected items at no cost.

Yes. If you provide a Pantone color code, brand guide, or color reference, we will use it to achieve the closest possible color match. Slight differences may occur between screen colors and printed colors due to different display and printing processes.

Yes. Send us the best file you have, and our team will review it before preparing the proof. In many cases, high-resolution PNG or JPG files can work, while vector files such as AI, EPS, SVG, or PDF are preferred for the best print quality.

Most custom neoprene can cooler orders use full-color digital printing, which works well for detailed logos, gradients, photos, and multicolor artwork. For simple 1–2 color designs, screen printing may also be available depending on the artwork, quantity, and order requirements.

The minimum order quantity starts at 50 pieces. Higher quantities such as 100, 250, 500, and 1,000 pieces usually offer better unit pricing.

No. For standard orders, there are no artwork setup fees, proof fees, or hidden charges.

The quoted price includes the product, custom printing, and any services specifically stated in your quotation or product page. If any additional charges apply due to special requirements, we will clearly communicate them before production begins.

Read our Custom Can Cooler Pricing Guide.

For standard orders to the contiguous U.S., shipping is included in the listed price. If your order has special shipping requirements or is going to another destination, contact us and we’ll confirm the available options and any additional cost before you proceed.

Production usually takes 10–13 working days after proof approval. Air / Express shipping usually takes 8–15 working days after production. For eligible bulk can cooler orders shipped by sea, Sea shipping usually takes 30–40 working days after production.

Timing can vary by product, quantity, destination, and shipping method. If you have a fixed event date, send us your product choice, quantity, delivery address, artwork status, and deadline before ordering so we can confirm whether the schedule is realistic.

Yes. If you have a fixed event date, contact us before ordering. Please include the product, quantity, delivery address, artwork status, and required delivery date. We’ll check the production and shipping schedule and let you know what timing is realistic. Rush options depend on the order and are not guaranteed.

Sample options depend on the product, quantity, and customization requirements. Contact us with the product you are interested in, your delivery address, and whether you need a stock sample or custom sample, and we’ll confirm the available options and cost.

Yes. Different colors can be combined in one order. For different artwork designs, the minimum is generally 100 pieces per design. For example, a 250-piece order can include up to two different designs.

Yes. You can use the same artwork on both sides or different artwork on the front and back. The final front and back layout will be shown in your digital proof before production.

Once the proof is approved and production has started, cancellation may no longer be possible because the order is custom-made. If you need to make a change, contact us as soon as possible so we can check the production status.

Yes. If you need a special quantity, multiple colors or logos, split quantities, a fixed deadline, or custom invoicing, contact us with the details of your project. We’ll review the requirements and prepare the appropriate quote or order path for you.